Get in Touch
Have questions about TCF preparation or need help with our platform? We're here to help you succeed.
Headquarters
[Business Address]
[City, State/Province]
[Country, Postal Code]
Phone
[Phone Number]
Business hours only
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed
All times EST
Contact Us
support@ouizami.comFor all inquiries including support, billing, partnerships, and general questions
Note: Response times may be longer during weekends and holidays. For urgent technical issues affecting your learning, please mark your email as "URGENT" in the subject line.
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How quickly will I receive a response?
Most inquiries receive a response within 24 hours during business days. Billing and urgent technical issues are prioritized and typically receive faster responses.
Can I schedule a call with your team?
For complex inquiries or partnership discussions, we can arrange a call. Please mention your preference for a call in your message, and we'll coordinate a suitable time.
Do you offer phone support?
Currently, our primary support is through email for better documentation and response quality. Phone support is available for premium subscribers and urgent matters.
What languages do you support?
Our support team primarily operates in English and French. If you need assistance in another language, please let us know and we'll do our best to accommodate.